FAQ

How do I place an order?

Select the product you wish to purchase, choose any applicable options, add the item to your cart, and proceed to checkout.

Before submitting your order, you will have an opportunity to review the products, quantities, shipping information, and total purchase amount.

How do I know whether my order was successfully placed?

After successful checkout, you should receive an order confirmation at the email address provided during checkout.

If you do not receive a confirmation, please check your spam or junk folder before contacting us.

Can I change or cancel my order?

Please contact us at service@cubelylabs.com as soon as possible.

We will make reasonable efforts to accommodate a change or cancellation before the order has entered fulfillment or been shipped. We cannot guarantee changes or cancellations after processing has begun.

How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days normally exclude weekends and public holidays.

How long does delivery take?

Typical delivery is approximately 5–15 business days after dispatch, depending on destination, carrier availability, customs processing, and the shipping method selected.

Any more specific estimate shown during checkout or in your order confirmation will apply to that shipment.

Will I receive tracking information?

Where tracking is available, tracking information will be provided by email or through the order status page after the shipment has been dispatched.

Why has my tracking information not updated?

Tracking events may occasionally take several business days to appear or update, particularly during carrier transfers, customs processing, or peak shipping periods.

What should I do if I entered the wrong shipping address?

We may be able to update an address before fulfillment begins. Once an order has been shipped, address changes may not be possible.

What happens if my order arrives damaged?

Please contact us promptly after delivery and provide:

Your order number.
A description of the problem.
Clear photographs showing the item and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

Can I return a product?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the transaction.

Bank or payment-provider processing times may apply after we issue the refund.

Is my payment information secure?

Payments are processed through secure third-party payment service providers. We do not intentionally store complete payment card numbers on our own systems.

Are taxes or customs charges included?

Taxes, duties, and import charges depend on the destination and checkout configuration.

Where applicable charges are collected by us, they will be shown during checkout. Where they are not collected in advance, customers may be responsible for charges assessed by local authorities or carriers.