Return & Refund Policy

Customer satisfaction is important to CUBELYLABS. This policy explains the circumstances in which eligible products may be returned and refunds may be issued.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. 30-Day Return Period

Eligible products may be returned within 30 calendar days after delivery.

To initiate a return, contact:

service@cubelylabs.com

Please include your order number and the reason for the requested return.

2. Return Eligibility

Unless defective, damaged, incorrect, or otherwise covered by applicable law, returned merchandise should:

Be unused or only reasonably inspected.
Be in substantially the same condition in which it was received.
Include original accessories and components.
Include original packaging where reasonably possible.
Be accompanied by proof of purchase.

We reserve the right to refuse a return where a product shows material misuse, intentional damage, unauthorized modification, or excessive wear inconsistent with reasonable inspection.

3. Return Authorization

Please contact us before sending merchandise back.

Do not automatically return merchandise to our registered business address unless customer service has expressly provided that address as the applicable return destination.

Once a return request is approved, we will provide the appropriate instructions.

4. Damaged, Defective or Incorrect Products

If you receive an item that is materially damaged, defective, or different from the product ordered, please contact us promptly.

We may request reasonable evidence such as photographs of:

The product.
The packaging.
The shipping label.
The relevant defect or damage.

Where the claim is confirmed, we will provide an appropriate remedy, which may include replacement, refund, or another solution required by applicable law.

5. Return Shipping Costs

For returns based solely on a change of mind, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

For verified defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy and cover return-related costs where required.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Products clearly identified as final sale before purchase.
Personalized or custom-made products.
Products that cannot be returned for hygiene or health-protection reasons after relevant seals have been opened.
Gift cards or similar stored-value items, where applicable.

Any applicable product-specific restriction will be disclosed before purchase.

7. Refund Review

After an approved return is received, we will inspect the merchandise and notify you whether the refund has been approved.

If approved, we generally issue the refund within 10 business days of completing the inspection.

8. Refund Method

Refunds are normally made to the original payment method used for the purchase.

Your bank, card issuer, or payment service provider may require additional time to post the refund to your account after we submit it.

9. Original Shipping Charges

Original shipping charges may be non-refundable for voluntary returns unless otherwise stated or required by applicable law.

If the return results from an error attributable to us or a verified defective product, appropriate shipping charges will be handled in accordance with applicable law.